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Level 1: Joiner
Posts: 1
Registered: ‎07-06-2012

late payment of bill

would it be possilbe for my bar to be lifted off my phone so as i can make calls and texts and i will pay it next week?

Posts: 30,732
Topics: 246
Solutions: 2,155
Registered: ‎04-01-2009

Re: late payment of bill

You need to contact customer service directly. This is a customer based forum with little participation from O2 staff. Use the contact link at the bottom of any page or below this message.

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Posts: 25,391
Topics: 240
Solutions: 1,556
Registered: ‎29-07-2008

Re: late payment of bill

You need to speak to O2 directly, but I can't imagine they will give extended credit on top of an unpaid bill.

Please support the Disasters Emergency Committee: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - Nexus 4 Android 5.1
Level 1: Joiner
Posts: 1
Registered: ‎11-06-2013

Re: late payment of bill

Hi,

 

I purchased a phone in UK on a contract, but after this i have been in back in Norway more than planned. I moved out of my registered flat and have not received any mail or email from O2 since. I have not used my phone since and not remembered to keep enough money in the english account to cover the direct debit. I am at fault for not paying my bill. 

 

Now i would like to settle my bill with O2 and try to keep the direct debit or whatever is possible, but i cannot access the "view and pay bill" section in My O2. Most likely my account is cancelled and forwarded to some debt collector. 

 

Is there any way i can correspond with O2 via email to settle or arrange downpayment on my contract via email? As i travel alot and mainly use email day to day, this is my preferred contact method with customer service over phone, and i would like to avoid spending 30 minutes on the phone.

Posts: 25,391
Topics: 240
Solutions: 1,556
Registered: ‎29-07-2008

Re: late payment of bill

Here is an contact form but you may be referred to Live Chat or the phone:

 

https://www.o2.co.uk/apps/help/help

 

 

Please support the Disasters Emergency Committee: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - Nexus 4 Android 5.1