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Level 1: Joiner
ciarah
Posts: 1
Registered: ‎07-06-2012

late payment of bill

would it be possilbe for my bar to be lifted off my phone so as i can make calls and texts and i will pay it next week?

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jonsie
Posts: 24,547
Topics: 193
Solutions: 1,964
Registered: ‎04-01-2009

Re: late payment of bill

You need to contact customer service directly. This is a customer based forum with little participation from O2 staff. Use the contact link at the bottom of any page or below this message.

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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: late payment of bill

You need to speak to O2 directly, but I can't imagine they will give extended credit on top of an unpaid bill.

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
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Level 1: Joiner
Simen
Posts: 1
Registered: ‎11-06-2013

Re: late payment of bill

Hi,

 

I purchased a phone in UK on a contract, but after this i have been in back in Norway more than planned. I moved out of my registered flat and have not received any mail or email from O2 since. I have not used my phone since and not remembered to keep enough money in the english account to cover the direct debit. I am at fault for not paying my bill. 

 

Now i would like to settle my bill with O2 and try to keep the direct debit or whatever is possible, but i cannot access the "view and pay bill" section in My O2. Most likely my account is cancelled and forwarded to some debt collector. 

 

Is there any way i can correspond with O2 via email to settle or arrange downpayment on my contract via email? As i travel alot and mainly use email day to day, this is my preferred contact method with customer service over phone, and i would like to avoid spending 30 minutes on the phone.

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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: late payment of bill

Here is an contact form but you may be referred to Live Chat or the phone:

 

https://www.o2.co.uk/apps/help/help

 

 

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
Please use plain text.