Pay Monthly and Pay & Go

[ciarah]

would it be possilbe for my bar to be lifted off my phone so as i can make calls and texts and i will pay it next week?

[jonsie Level 61: Brainiac]

You need to contact customer service directly. This is a customer based forum with little participation from O2 staff. Use the contact link at the bottom of any page or below this message.

[perksie Level 60: Scholar]

You need to speak to O2 directly, but I can't imagine they will give extended credit on top of an unpaid bill.

[Simen]

Hi,

I purchased a phone in UK on a contract, but after this i have been in back in Norway more than planned. I moved out of my registered flat and have not received any mail or email from O2 since. I have not used my phone since and not remembered to keep enough money in the english account to cover the direct debit. I am at fault for not paying my bill. 

Now i would like to settle my bill with O2 and try to keep the direct debit or whatever is possible, but i cannot access the "view and pay bill" section in My O2. Most likely my account is cancelled and forwarded to some debt collector. 

Is there any way i can correspond with O2 via email to settle or arrange downpayment on my contract via email? As i travel alot and mainly use email day to day, this is my preferred contact method with customer service over phone, and i would like to avoid spending 30 minutes on the phone.

[perksie Level 60: Scholar]

Here is an contact form but you may be referred to Live Chat or the phone:

https://www.o2.co.uk/apps/help/help