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Level 1: Joiner
kirsty1st2
Posts: 2
Registered: ‎28-11-2010

inactive sim?

my phone has been working fine all day untill a few hours ago when it bleeped and it came up on screen inactive sim!! i did all the usual stuff switch off etc took sim out and put back in but its just the same, i've no idea what this means. can anyone help is it the phone or the sim card please
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jonsie
Posts: 20,096
Topics: 168
Solutions: 1,868
Registered: ‎04-01-2009

Re: inactive sim?

Have you been able to try your simcard in another O2 or unlocked phone? That will tell you if it's the phone or sim.
Or is there a possibility that there is a problem with your account, direct debit or other payment problem? You would need to check that with customer service.
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Level 1: Joiner
kirsty1st2
Posts: 2
Registered: ‎28-11-2010

Re: inactive sim?

i've checked my account and its all fine. i don't have another phone to try it in think i'll head into o2 shop tomorrow and ask.
thanks for your reply.
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jonsie
Posts: 20,096
Topics: 168
Solutions: 1,868
Registered: ‎04-01-2009

Re: inactive sim?

Good idea, at least they can narrow it down to the phone or the sim for you. Hope it's the sim.
Good luck
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Level 1: Joiner
rdonald04
Posts: 1
Registered: ‎10-01-2011

Re: inactive sim?

The same thing has happened to my phone - did your sim reactivate in the end?
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Level 9: Fired up
Beaufighter
Posts: 1,363
Registered: ‎09-11-2010

Re: inactive sim?

One relatively minor point for anyone in a similar situation. When you are doing the remove sim and reboot thing, DO NOT turn the phone off first. It must be turned on when the battery comes out for this to be effective.
With phone ON - remove battery - remove sim ( and wipe contact with a soft dry cloth) - replace sim and battery - restart phone.
That is te correct sequence and cs will always ask you to try it as is resolves about 95% of sim and service issues, so you might as well do it before calling them. Then you might not need to call at all.
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