O2 Community

Get help, share tips and chat

Level 1: Joiner
Posts: 1
Registered: ‎20-09-2013
Accepted Solution

how to cancel my contract

Hi there,


I moved to France last week and would therefore like to cancel my contract as the renewal date is tomorrow. Can you help me and tell me how to proceed?


Thanks in advance.



Posts: 13,563
Topics: 229
Kudos: 1,034
Solutions: 1,036
Registered: ‎13-08-2008

Re: how to cancel my contract

you need to call o2 use the number in contact us to call from abroad for free you have to give 30 days notice
iPhone 6s 64gb on 4g 30gb tariff
O2 4g Wingle 5gb
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2015)
Level 1: Joiner
Posts: 1
Registered: ‎01-02-2014

Re: how to cancel my contract

Hello, I would to give you notice about cancelling my contract which ends on march 10th 2014 the signal at my address is very poor so will be looking to change provider thanks



Posts: 27,019
Topics: 246
Solutions: 1,614
Registered: ‎29-07-2008

Re: how to cancel my contract

The number and contact details for O2 are in "Contact us" at the bottom of the page.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 898
Topics: 9
Kudos: 84
Solutions: 30
Registered: ‎13-07-2008

Re: how to cancel my contract

[ Edited ]

Extensive guide on cancellation available at http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774


If you don't need a PAC code then the best way is to send a recorded delivery letter and send it to O2's correspondence address detailed on the thread linked above.


As your contract expires on March 10th you can give notice from a week today (February 8th). So try and time your letter to arrive then by sending it on Friday


EDITED as I had partially responded to the OP who was moving to France and not the person who bumped the thread

Level 21: Regular
Posts: 1,127
Registered: ‎01-11-2010

Re: how to cancel my contract


Were customers here, you need to follow the links provided
If you need help for mobiles. Google around and you can find me!