data

[Anonymous]

i have recently for the last 2 months used all my data about 15 days before its renewed but i really do not use it that much at all and never have i havent been doing anything different on my phone than i have for the last 3 years and i have never had this problem before

[viridis]

New phone?
Any app installed within that period to explain data use?

On most phones you can go into settings and see what's been using the data, do that to check.

[Cleoriff]

Hi @Anonymous

Have you checked the data usage in your phones settings or via MyO2?

http://www.o2.co.uk/myo2

Either way if you are disputing your usage you need to contact O2 http://www.o2.co.uk/contactus

[MI5]

How much data do you have to start with?

[jonsie]

Is this an iphone?

[gindygoo]

Have you installed a new app recently?

Quite often apps run in the background, updating and such things.

Also the advice above to look into your apps usage will give you more of an idea as to what's using your data.

Please come back and let us know what's causing it.

[Anonymous]

Similar experience this month for me except it all seems to happen in one day ... 740Mb of data disappear in one day against my usual usage of about 30Mb. Nothing springs to mind as to why that should be. (iPhone 5S)

[Cleoriff]

Hi @Anonymous

Thats a vast amount of data used...and not sure why it would happen in one day? I know it's likely be apps updating in the background for some of it. Make sure your mobile data is switched off, and only turn it on when you need it. Update any apps you have over WiFi, if you can. I believe the iPhone switches itself to mobile data when the phone is asleep to supposedly save battery life.

Location services use data as does Siri....

Maybe iPhone users may have more info?.....

Either way if you are adamant the data usage figure is wrong you need to speak to CS

http://www.o2.co.uk/contactus

[MI5]

Typical of the usual IPhone issue.
If you search the forum you will find many similar complaints.

[perksie]

Mnn should I get an iPhone, I think not.