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Level 2: Apprentice
Posts: 6
Registered: ‎29-09-2013
Accepted Solution

cancelling contract phone

well ive just been on o2 live chat bout cancelling my contract and got cut off iam fumming as i was just bout get it terminated grrrr not happy

Posts: 26,172
Topics: 242
Solutions: 1,583
Registered: ‎29-07-2008

Re: cancelling contract phone

They are closed now until 5am.

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Sky Unlimited Broadband - Legacy O2 Simplicity 20 - Nexus 4 Android 5.1.1
Level 48: Jubilant         
Posts: 5,455
Registered: ‎31-03-2010

Re: cancelling contract phone

Do not use Live Chat to cancel your contract. It should only be used for low level enquiries. If you want to cancel, call Customer Services on 202 free from your mobile. Be aware that you will have to pay any remaining months that are left on your contract, less any bolt-ons you may have.

Level 2: Apprentice
Posts: 6
Registered: ‎29-09-2013

Re: cancelling contract phone

they told me i have too pay 103.98 but they bout tell me bout sending me sim card for same number on pay as you go then cut me off

Posts: 32,160
Topics: 251
Solutions: 2,175
Registered: ‎04-01-2009

Re: cancelling contract phone

Ring 202 and they will close your account, issue you with a final bill and transfer your number to a PAY&G sim card. As stated, do not use chat to close your account.

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