Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data roaming ?

Hi im out of contract now and o2 messaged me saying I could switch provider or take out a new tariff sim only. Im thinking of staying with o2 for my data plan as whilst I was on phone contract I could use roaming up to 25gigs per month Question if i ...

SIM card not working in devices

Hi I have tried my SIM card in different devices and it’s not working

Resolved! Bills problem

I paid the bill, but the app wants to pay it. They took money from my account

Resolved! fraud

ive had a call from someone who claims to be 02 agent eho has said my bill will go down to£5.00 per month is that correct

Resolved! Receiving payment demands on account I closed within 2 weeks of setup - Debt Collectors now involved

Hello all, I have had a very stressful situation with O2 and have spent 3 hours in-store trying to resolve it, but they have been unwilling to fix their mistake so far. In summary, they are claiming I owe them £173 for an account I cancelled in July ...

Resolved! Upgrade to sim only

If I upgrade online to sim only - do I have to instruct you to end my current service contact? The device contract ended today - thank you

Legacy to 360

Hi everyone. I heard from an O2 store everyone should be moved over by March (can’t remember to day) is there anyway to find out or would there be something I’ll see in the app or something. I was told by someone at O2 from what he was told is legacy...

Cancel contract

Hii would like to cancel my broadband contract please

disconnected for a bill that is £0.00

I upgraded through o2 switch up in November. I keep receiving letters and emails about disconnecting my phone due to an unpaid device plan, the letter didn’t include the amount I apparently owed but on further inspection I noticed the emails saying ‘...

Resolved! Upgraded sim only tariff 5 days before billing date, what will my next bill be?

I've been an o2 customer for years now and rather than upgrade I usually just adjust my tariff when I need to. Today I accidentally went through the upgrade route and now I'm worried my next bill will be doubled?! Is someone able to help me work out ...

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