Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! upgraded my phone, i now have 2 accounts in my o2

ive just upgraded mt phone and received a sim card with it, i though i had upgraded my existing account, looks like im going to be charged twice??

Resolved! Your account is changing. You’ll need to set up a new, additional Direct Debit/s

Hi all, On the 17th of January I received an email with the same heading as above and today I received a letter through the post with the same subject. It says I can set this up by calling 202 or 0344 809 0202. No one I speak to knows anything about ...

Resolved! Balance

I just clicked top up and added £10 to my balance I’d like to use my balance to pay for a £10 tariff but it’s only giving me the option to pay another £10

Resolved! Change account over to daughter

Hi, I currently have 2 mobile numbers one of which is my daughter's. The contract is just about to end, and she is wanting to keep the number and take out a new contract with O2 in her own name. Any ideas how I can go about this? Many thanks in advan...

Resolved! Contract got declined

Ordered my contract SIM, got declined, I have the money, why?

You haven’t taken my payment

You haven’t taken my payment and I can’t get through to you 40 min wait on the phone already. HELP

Cant access o2 account

Trying to log in to my o2 but it says I can't log in to my account even though I've changed my password

Resolved! iTunes’

Hi, I would like to cancel iTunes on this phone number my son has bought a without me knowing

Resolved! Paying from abroad

Good afternoon, I have been living in Canada for 5 months now and have a Visa lasting until 2025. I still have payments to make on my current plan, however, as I am working in Canada I am using a Canadian bank account. How am I able to change my paym...

Resolved! How do I have 3 different bills for my mobile

How do I have 3 different bills for my mobile

O2

Forum Posts