Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New Customer, Clarification about my Pay Monthly Tariff and PAYG balance!

Hello all, I got my SIM from O2 today intending to have the £10 per month 10GB rolling plan, upon opening the O2 app, I was instructed to top up so I did the minimum of £10, by doing which I thought I was paying for my pay monthly tariff I'd applied ...

Resolved! Number porting not done

Hi guys. Just joined O2 pay monthly and wanted to move my number. Got my PAC from smarty and requested the transfer via live chat yesterday. Was told it would be done by 6pm today. Still hasn't been done. Live chat isn't much help they've just told m...

Resolved! how do i speak to someone

How do i speak to advisor

After upgrading to iPad I've lost my SIM only contract number to it

Hi,I hope someone can help after upgrading to an iPad the SIM for my iPad has taken over my number (which I have had for years, used in a mobile phone to make and receive calls etc.). I had a SIM only contract (purchased my handset outright). Is ther...

Resolved! Reconnect phone services

Hi could I have my phone services switched back on please and setup a payment plan to resolve my debt. I've been having difficulty getting in touch with someone to help??

Payg to paym migration

Has anyone had any issues with migrating their payg number to paym. I was on payg rolling plan but after O2 took payment & didn’t renew the plan I was left without outgoing calls/texts so decided to migrate to sim only paym on Monday. All my details ...

Resolved! Problem paying a bill.

Hi there. I have just come home from a 3 month long hospital stay to my bills all falling behind, I'm self employed so I've not earned anything this month and I'm struggling to pay all my bills off. I have been trying to call Cust Serv but it's not a...

App log in

I can't log into my now and I've reset my password once already

No one from o2 will deal with me

How can I get access to my accc, apparently when I migrated from virgin I went to o2, I’ve just tried logging into my o2 app and couldn’t log on rang o2 said I’m with Ariel! That’s the o2 business!! Rang them they can’t deal with my acc because I don...

why is o2 customer service so terrible?

why is it that I spoke to 92 service on the phone over 3 months ago to change my payment date to make it convenient for me. they said they will but i still got charged on the same date as always which caused issues. i spoke to them again and requeste...

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