Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18708 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187495 Views
  • 2 replies
  • 2 kudos

Resolved! Email address for customer support??

I've tried cancelling the renewal of my contract in the past but they've refused to do it. Now it is exactly 30 days before it runs out I'm trying to cancel the renewal again. (Apparently you have to give exactly 30 days notice to cancel, not a minim...

Anonymous by Not applicable
  • 2608 Views
  • 23 replies
  • 0 kudos

Resolved! overseas calls

My father lives in France is there a way of adding European numbers to keep my bills lower

Anonymous by Not applicable
  • 782 Views
  • 5 replies
  • 0 kudos

Got an upgrade and 5G keeps dropping

Hi all. I got an upgrade on Friday - IPhone XR to IPhone 13 but after an hour noticed that the 5G would drop out and I had no access to data. I went back to the o2 shop yesterday and they did a sim swap but the same thing happened So today i went i w...

alexsings by Level 1: Joiner
  • 460 Views
  • 6 replies
  • 0 kudos

Line cut off

Hi howdy I talk online to advisor.My old number was supposed to be transferred to a new sim for a new account.Ive not recieved the sim and my phone number has been cut off!

Linds1 by Level 1: Joiner
  • 199 Views
  • 3 replies
  • 0 kudos

Pay monthly for Switch Oled

Is it still possible to pay for the Switch Oled monthly? I did add it to my basket but there was only the option to pay upfront. Thanks.

Crumb78 by Level 1: Joiner
  • 217 Views
  • 3 replies
  • 0 kudos

Resolved! Marriage certificate

Hi, I've received a text and email asking me to send O2 my marriage certificate to be able to change my surname on my account my neither the text or the email tells me HOW to send it to O2!! How do I send O2 copy of my marriage certificate?

CJH297 by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

Resolved! Bill query

This month I have payed for Netflix through my O2 account. I need this refunding and any future payments cancelling. I pay for Netflix through Netflix not O2

Samsung s23 fe

I have the Samsung se23 fe ive had it 2 days i having issues with it ive checked all the settings it wont connect to my data and keeps coming up with unknown number when someone calls. Can i take it back to 02 and change my sim to the original plan i...

Debsfrans by Level 1: Joiner
  • 219 Views
  • 2 replies
  • 0 kudos

Sim not working

Hi my wifes SIM has just lost signal and not working (its a dual sim phone and we have already checked the sim in the other working port