Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18784 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 190235 Views
  • 2 replies
  • 2 kudos

Resolved! mobile data allowance

What happens when you nearly reach your data allowance for the month? Do you get an alert or is there something that can be put in place so you don't go over your allowance?

katotash by Level 1: Joiner
  • 250 Views
  • 2 replies
  • 0 kudos

Resolved! Terminate monthly contract

Good afternoon. I have now retired permanently to Ireland and need to terminate my Pay Monthly contract with O2. Before I contact my bank I want to know how to proceed with terminating my O2 contract?

Jumbo73 by Level 1: Joiner
  • 326 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile and broadband billed as one?

If my mum adds home broadband to her pay monthly o2 sim account, will it come under the one bill for her to manage?

nutbolt by Level 1: Joiner
  • 179 Views
  • 2 replies
  • 0 kudos

Change a Sim Card Package

Is there a Sim card which includes Unlimited Talk Time, Text and Data for £20.00 a month?

SamBrads by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Resolved! Terminate contract from abroad

I’ve now retired permanently to Ireland and wish to terminate my monthly contract . How can I do this please?

Jumbo73 by Level 1: Joiner
  • 178 Views
  • 1 replies
  • 0 kudos

Resolved! Unblocking an IPhone 8. Moving to EE from o2

O2 won’t unblock my O2 registered iphone8. I’ve been with o2 for two years with the same phone and number. I want to move to EE but o2 refuse to unblock my phone. They say that only the original owner can do this by contacting them. My daughter is th...

Query

Hi there, I have requested to change to another providers sim using the same number given to me by O2 as its a cheaper option but I still have a device plan running until 2nd March 2026. Would I be charged for doing so and how much would it be if yes...

marcsnu by Level 1: Joiner
  • 428 Views
  • 11 replies
  • 0 kudos

Resolved! Pay off my phones

I bought 2 new phones with new numbers on for Christmas. We put the existing sims into the phones to keep existing numbers so now I need to pay off the old devices and cancel the new numbers

Sally15 by Level 1: Joiner
  • 194 Views
  • 3 replies
  • 0 kudos