Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...
Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
Hello, I recently renewed my contract via Aerial Direct after they contacted me on behalf of O2. Since doing so, I have been encountering issues. One of those is not being able to log into My O2 app, I keep getting a pop-up box telling me ‘something ...
I have always paid my bill and been a good customer, last December forgot to pay my airtime of £28.78 I kid you not about 4 days later get a letter threatening recovery, so I paid in £30.00 to my account, I was told I paid it wrong, they would refund...
I've been with O2 for many years never had a problem before. I've recently taken out a contract with O2 from being a PAYG customer. The problem that I'm having is I've contacted customer services on multiple occasions since Tuesday to try and get my ...
I’ve been told my phone is available to upgrade, but I don’t want to be tied in to a 36 month contract, especially when all the handsets seem to have a built in obsolescence factor of two years. It’s annoying to have to look at another provider now, ...
Looking to see when my contract ends
Anyone else having major issues with mobile Internet in SE London? Been well below average speeds for 4g/5g since I moved to o2 (ironically from Virgin) last April. In November/December 2023 my average speeds dropped to about 1Mbps...worse than 3g! A...
i requested a number change around 11 days ago and I was told it would take 2-3 days at most. This definitely was not the case I have been talking to tech support and they said the issue will be resolved within 5-10 days but I use my phone for work a...
Can I please extend my payment date
Hi there, I paid off my device in June 2023 but my bills have not decreased since. I would be interested in updating my phone but only once I have been reimbursed for the extra charges I have been paying since June 2023
I upgraded to a Samsung Galaxy S23 on April 27th this year, and as part of the order there was an offer to receive a code for a free pair of Samsung Galaxy Buds Pro 2. The small print said I’d be texted the code after being on contract for a month. I...
