Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21875 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 208430 Views
  • 2 replies
  • 2 kudos

Resolved! cancel

I wan to cancel my 3 accounts with 02, i have tried ringing x4 on different days. It goes through to ringing then it rings out and goes dead. I am loosing my will with this contract. Please help.

Resolved! Bill

Hi can you tell me why my is is £6.00 extra this month 

wane100 by Level 1: Joiner
  • 139 Views
  • 1 replies
  • 0 kudos

Resolved! Overcharging in error

You have sent me my bill to be paid on 3/2/24 for £26.97. This is showing still the overcharge two advisers have confirmed is in error. My bill should be £6.97. I have the Travel Bolt On. Please credit my a/c as you have promised immediately. I am ve...

William58 by Level 1: Joiner
  • 233 Views
  • 1 replies
  • 0 kudos

O2 Open Error - When applying discount

I've been nearly pulling my non-existent hair out with this issue. Does anyone have a fix for this issue or come across the same thing when trying to apply the O2 open discount to their phone number? This will be second time I have had to go through ...

Error issue.PNG
Blackjax by Level 1: Joiner
  • 895 Views
  • 7 replies
  • 0 kudos

Total monthly shows £24.xx for which ever tariff I select

I am looking to switch my tariff to a new plan, I am currently on about £11.73/month for £4Gb and Vodaphone is offering 30Gb for £8/month. But even if I look to upgrade to a new tariff within O2, 30Gb with O2 is £18.76 but when I select this tariff a...

Jetz by Level 1: Joiner
  • 419 Views
  • 4 replies
  • 0 kudos

Resolved! O2 Recycle scam

Has anyone else fallen prey to this? I got quotes £295 for my near perfect Apple iPhone 11, had an email offering £59 as there is “LCD damage” absolute garbage, the phone was almost immaculate, I only upgraded because I wanted a plus, I’ve told them ...

Ads11 by Level 1: Joiner
  • 1399 Views
  • 11 replies
  • 0 kudos

New tarrif

through money savings expert I can reduce my tariffs. However when I go to get deal it directs me to O2 but doesn’t recognise my user name even though it accepted to log in

Graham13 by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

bill

I have paid both my O2 bills on the 14th and have left my R B bank account

aladal by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

Resolved! Esim

Does it usually take a long time for my eSIM to activate