Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21736 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 203383 Views
  • 2 replies
  • 2 kudos

Resolved! Disappearing numbers

I used to be able to see all my phone numbers online now I can only see one. I'm still paying the bills though.

PdhGB by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

Resolved! Bill increase in april

I’ve had an email stating that my current airtime plan bill will be going up in April from £13 to £14.14. My current monthly plan is £7. Can you explain please or is this a scam ? I’m puzzled .

JT52 by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Resolved! Tarrif

When my contract ended in October 2021 should not my tariff have dropped to sim only?

Charge of 1.80 reference 80900 on my bill

Does anyone know what the charge of £1.80 for ‘Information services’ reference 80900 is for on my bill. It appears every month and I don’t know what it is for.

SueS2 by Level 1: Joiner
  • 183 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel number

How do I get one of my contract numbers cancelled?

DomV by Level 1: Joiner
  • 263 Views
  • 4 replies
  • 0 kudos

Resolved! Sim card

I have dropped my SIM card and can't find it anywhere and was wondering if I could have a replacement sent

Marc7 by Level 1: Joiner
  • 121 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling O2 contract without access to number

I was on Virgin Mobile, and got transferred to O2.However, I don't live in the UK anymore, so my sim doesn't work any more. I just want to cancel the contract, but due to the lack of sim I can't access my account.It's impossible to actually speak to ...

JC14 by Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos

Text Message 66299

Hi, I noticed I have been charged £4.50 a month for a text message number 66299. I have no knowledge of what this is and believe following some online research that this is fraudulent. Please could you confirm what these charges are for.Thanks, Paul

PaulD76 by Level 1: Joiner
  • 553 Views
  • 6 replies
  • 0 kudos

Resolved! Google Play

I have been in contact with O2 several times now both on the phone and by going into the shop and am getting nowhere which is very frustrating.I am being billed for 'Digital Products' which i know nothing about, i do not use google play for anything ...

Chaossue by Level 1: Joiner
  • 303 Views
  • 3 replies
  • 0 kudos