Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18702 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187357 Views
  • 2 replies
  • 2 kudos

Legacy to 360

Hi everyone. I heard from an O2 store everyone should be moved over by March (can’t remember to day) is there anyway to find out or would there be something I’ll see in the app or something. I was told by someone at O2 from what he was told is legacy...

Soks99 by Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Cancel contract

Hii would like to cancel my broadband contract please 

Rachmc95 by Level 1: Joiner
  • 426 Views
  • 8 replies
  • 0 kudos

disconnected for a bill that is £0.00

I upgraded through o2 switch up in November. I keep receiving letters and emails about disconnecting my phone due to an unpaid device plan, the letter didn’t include the amount I apparently owed but on further inspection I noticed the emails saying ‘...

Bingo99 by Level 1: Joiner
  • 320 Views
  • 3 replies
  • 0 kudos

billed for an extra which was cancelled

hi community, I had a free extra, which was canceled following the steps given. Cancellation of auto renew was confirmed via text and email from O2 - yet they have still billed me full price at end of 3 months trial and I've had to go through cancell...

anon11 by Level 1: Joiner
  • 219 Views
  • 4 replies
  • 0 kudos

Resolved! SIMO Contract Ends in 2 WEEKS. 30 Day notice required?

My sim only contract ends in approx 2 weeks time. Im going to leave O2 to a different carrier and keep my number. My original plan was to request the pac code on the day after my contract ends to avoid early termination fees (although INFO said I onl...

Resolved! Roaming in EU

My Plan includes rooaming in EU. Can you please give more details 

Pradeep by Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos

Resolved! Want to cancel one of my 2 plans/phone numbers

Hi I would like to cancel one of my plans/phone numbers as I have not been using it for months but keep my primary one. Thank you for your help. Kind regards,Larisa Titu

Larry32 by Level 1: Joiner
  • 345 Views
  • 7 replies
  • 0 kudos

Cant login

It won’t let me login to the app or add my extra to my account

iMendez by Level 1: Joiner
  • 113 Views
  • 1 replies
  • 0 kudos

Resolved! Airplane

I’ve paid my arrears and my next bill is due on February the 19th but my airtime plan isn’t working

will_82 by Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos