Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18729 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187977 Views
  • 2 replies
  • 2 kudos

VAT invoice

When I log on to my O2 account I would like to see a VAT breakdown. But this is not possible and instead I have to contact O2, which is time consuming! Can you please amend my account to show the VAT ? Many thanks, Helen Wright.

HW3 by Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos

Communication ombudsman

O2 have offered me £100 as early resolution to avoid the ombudsman investigating a complaint. if I accept this offer, am I able to request the £100 to my bank account instead of my O2 account? The ombudsman are telling me I have to ask o2 and o2 are ...

Resolved! Cruising around Norway

Could someone please clarify if whilst using my phone on a cruise ship travelling the Norwegian coast that I can use it as if in the UK? I read the O2 advice section on this and it stated if on a cruise and connected to the ships Wi-Fi that I would b...

Stuart12 by Level 1: Joiner
  • 623 Views
  • 11 replies
  • 0 kudos

Log on to account

Why can't I log.into my O2 account even though you have been taking money out of my account for 3 months ?

56 by Level 1: Joiner
  • 127 Views
  • 2 replies
  • 0 kudos

fraud.

My name is Manssuato Ferlin. I was a victim of fraud; I paid for the product, and 02 won't refund my money. It's been 6 months; what can I do to resolve this? I'm thinking about going to court; would that be a good idea?

Manssuato by Level 1: Joiner
  • 247 Views
  • 3 replies
  • 0 kudos

Blue Light Card discount

I recently purchased two new phones, mine, (REMOVED) is eligible for 25%Blue Light Card discount on the O2 air time for the length of my contract. Can you please confirm this discount has been applied to my account and that I don’t need to do anythin...

Resolved! No signal after porting sim

Hello, I do not have coverage since changing to o2 sim at 12:30 today. I received a message to say number was ported but have not been able to use phone since. Any help would begreatly appreciated.

Resolved! CHANGE PHONE NUMBER

Is it possible to change phone number?

Gill16 by Level 1: Joiner
  • 136 Views
  • 1 replies
  • 0 kudos