Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18694 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187249 Views
  • 2 replies
  • 2 kudos

Sim hasn’t arrived and can’t log in

So my original contract was taken out when I was a minor, and now that I’m an adult I have taken out my own contract under my name (took well over an hour on the phone to achieve that). Only problem is, a week later, the new sim they promised would a...

Does o2 care about complaints?being ignored

Hi Everyone,been having a few issues with o2 customer services trying to sort something and they kept sending me in circles,putting me on hold.then telling me I’m in contract and I can’t do anything.Im not in contract,I can upgrade and I’m eligible t...

Resolved! MyO2 and account issues

Since about Monday I've been upable to login to the MyO2 app as it just says I'm new to O2 and it will be available within 48 hours, I'm not but I waited the 48 hours anyway and still nothing.My services don't appear when I login to the O2 app at all...

Callum_ by Level 1: Joiner
  • 414 Views
  • 9 replies
  • 0 kudos

On hold - stolen phone

I've been on hold for an hour and a half, please can you help ASAP?! My phone was stolen and I need a replacement ASAP, thanks

EmmaH25 by Level 1: Joiner
  • 134 Views
  • 4 replies
  • 0 kudos

Move date payment

Hi please move date payment and I can’t have my old number please at the moment I have sim contact with three mobile but I want close that I finished contact and want keep that number please call me (REMOVED) Ionut firache

Ionut3 by Level 1: Joiner
  • 83 Views
  • 2 replies
  • 0 kudos

Change phone account contact details

The phone SIM  (REMOVED) was bought to use for our local tennis club, and I am now standing down as Treasurer. How do I change the contact details for this number to the new Treasurer without changing the details for my own phone SIMs?

voucher expiry

Got a text message telling me a voucher is about to expire. Been on myo2, can't see any voucher. rang 202 and they can't tell me without some invrstigation what the voucher is for or how to access it. I had a problem with an airtime plan for a watch ...

bills

I can't access my02 and need to get receipts of my payments made in 2023. Would i be able to get these emailed to me?

David59 by Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos