Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I can’t find how to verify my age to turn off safety search settings

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Resolved! Error code 08 Apple Watch Series 8 - no one at o2 can help!

Day 5:We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08. 3 o2 shops, phone calls into 202 no one ha...

Phone on rent from o2

Hello last night I made a contract with you and pay 30 pounds to plan and to phone iPhone 15 pro max you said was approved and you took my money and I don’t even have an order or delivery notice….

why I still don't get my new pay monthly sim

my order number is (REMOVED), I wanna know when can I get it.

Upgrade

Have tried to upgrade my iPhone. Get to the final stage of checkout and am told to contact sales staff

Resolved! Payment arrangement

I’ve been trying to call to set up a payment arrangement since Friday last week no one is answering I have been on hold for over 2 hours each day. my phone is now restricted and probably being cut off anytime. What else can I do? I've also sent messa...

3 sims 2 phones 10yrs wrong charges - HELP

Hi all I will try to be brief as it’s all so convoluted it’s ridiculous! 1- I have a recon phone with 02 I’ve been trying to return since day one as faulty to no avail! I don’t wish to keep it. It constantly turns off I have stage 4 bowel cancer I ca...

Resolved! lost phone

Hi I have lost my phone and I need a replacement it was insured tele ********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Customer service on hold

Been put on hold its been 1hr 40mins absolutely joke having to deal with talking to a person even live chat is dreadful needs sorting or i will be leaving and going to another service provider

Resolved! need replacement sim card

Hi, my phone was stolen in Mexico a couple of months ago so I got a replacement sim sent home. My mum sent it to me via post but it has never arrived. I need a sim sent to my home and then my friends will bring it out to me. I cannot ring o2 with pho...

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