Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18741 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188488 Views
  • 2 replies
  • 2 kudos

Resolved! Credit check on SIM only upgrade to refresh?

Hi to all. I’ve read through most previous posts on here and externally and different answers have led me to ask.. I have a Sim only contract at the min. I can 6 month upgrade to a handset this coming Sunday. My question is will there be a credit che...

N4Th by Level 1: Joiner
  • 1564 Views
  • 15 replies
  • 0 kudos

Upgrade

Hi, when is my upgrade due? Why is your app ******?

Hassan2 by Level 1: Joiner
  • 324 Views
  • 5 replies
  • 0 kudos

Resolved! I want to upgrade but What does this mean please?

Upgrade to a tablet and you’ll switch to a data only tariff. This means that once you’ve completed your upgrade, your phone will stop being able to send and receive calls and texts over the network.

Resolved! cancel

I wan to cancel my 3 accounts with 02, i have tried ringing x4 on different days. It goes through to ringing then it rings out and goes dead. I am loosing my will with this contract. Please help.

Resolved! Bill

Hi can you tell me why my is is £6.00 extra this month 

wane100 by Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos

Resolved! Overcharging in error

You have sent me my bill to be paid on 3/2/24 for £26.97. This is showing still the overcharge two advisers have confirmed is in error. My bill should be £6.97. I have the Travel Bolt On. Please credit my a/c as you have promised immediately. I am ve...

William58 by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

O2 Open Error - When applying discount

I've been nearly pulling my non-existent hair out with this issue. Does anyone have a fix for this issue or come across the same thing when trying to apply the O2 open discount to their phone number? This will be second time I have had to go through ...

Error issue.PNG
Blackjax by Level 1: Joiner
  • 743 Views
  • 7 replies
  • 0 kudos

Total monthly shows £24.xx for which ever tariff I select

I am looking to switch my tariff to a new plan, I am currently on about £11.73/month for £4Gb and Vodaphone is offering 30Gb for £8/month. But even if I look to upgrade to a new tariff within O2, 30Gb with O2 is £18.76 but when I select this tariff a...

Jetz by Level 1: Joiner
  • 333 Views
  • 4 replies
  • 0 kudos

Resolved! O2 Recycle scam

Has anyone else fallen prey to this? I got quotes £295 for my near perfect Apple iPhone 11, had an email offering £59 as there is “LCD damage” absolute garbage, the phone was almost immaculate, I only upgraded because I wanted a plus, I’ve told them ...

Ads11 by Level 1: Joiner
  • 1219 Views
  • 11 replies
  • 0 kudos