Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Got odd message from o2

Hi got this text message from o2 - or is it some kind of spam : "Hi, it's O2.We've incorrectly charged you for O2 Refresh FLX Unlimited 30D 15GB. Sorry about that but we've fixed the issue now. A credit of17.47GBP will be applied to your O2 Account."...

Resolved! What steps to take when phone is stolen abroad?

I'm just trying to plan ahead in case I ever get my iPhone stolen (I'm on a monthly SIM only contract).Let say it is stolen when I'm abroad, I'm fairly sure I could use another device to lock and wipe it without much problem. But to get back up and r...

Resolved! Renewing with a different contract

If somebody started a 1 year £10 pm contract last September and renewed it through uSwitch to a a new 1 year £8 pm contract, would they get charged/fined extra for breaching the first contract?

Resolved! Cancel my extra

Hi, can you cancel my extra it’s not letting me.

Resolved! cancel a sim

*********** I would like to cancel this pay monthly number as it is not being used and it came as an add on with virgin media 18 months ago. That contract has now ended. [Mod edit: Please do not share personal details as your posts are visible to the...

Resolved! Can I use my phone in the US?

I had an old Nokia 8 (for several years) on Virgin and got moved over to O2. Am going to the US in a couple of weeks and upgraded my phone as the IMEI check on my old one said it was not compatible with the new US system. Tried putting my new IMEI in...

Login 02 app

Can’t access 02 app

02-virgin volt order did not arrive

They came up with the volt offer when I got the Virgin Media account. We accepted. On 26 February, we received a message that the SIM card was on its way. The phone number came as a message. Even a payment message came. When the SIM card did not arri...

Resolved! Apple Watch series 9 error code 08

I started a case with O2 on14th December 2023 that is still unresolved, although having looked on 360 with a man in the Oxford O2 shop all of my calls have been “resolved”. Basically, I get error 08 on trying to get my Apple Watch series 9 working wi...

Resolved! Samsung ear buds

Where is my code for my ear buds that I was promised when i took an s23 ultra out on contract in september 23. 6 months later numerous phone calls being told id recieve the code with in 5 days and told complaints have been escalated and still no furt...

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