Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18735 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188118 Views
  • 2 replies
  • 2 kudos

Resolved! Blue light Card discount

I had a discount code but it said to activate once my new contract was active. I can't see anywhere to add this discount onto my account. Can you please assist. My phone was meant to come Monday but was delayed until today. Can you advise on how I ca...

April1 by Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

Resolved! Bill not paid

It states I’ve paid my bill but I havent

Dazeee by Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

New phone has been disconnected.

I already have a phone on contract, which is my phone. I bought my daughter a new phone this week, received it and activated it. She wanted to keep her old number which was an o2 pay as you go number, got intouch with o2 they said they’ll switch it. ...

Denise76 by Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Resolved! Price Increases - Device plan?

I have just got an email from O2 telling me that my device plan (no idea what one) is going up?! How is that possible? It should just be the airtime plan. Is this just an error maybe? Hello SeanFrom April 2024 the monthly price of your device plan (t...

Nagasaki by Level 1: Joiner
  • 362 Views
  • 3 replies
  • 0 kudos

Resolved! What is this on my Phone bill? Apple MKB6XKLLVG

I have debits on my phone bill to iTunes with the code Apple MKB6XKLLVG - I don't own an Apple phone, any ideas what this could be? It totals £30!!

Jen75 by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Change Direct Debit date

HI Id like to change my DD payment date to 18th / 19th or 20th of the month please. Kind regards Charlotte Wright (REMOVED)

CharlieW by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Galaxy s24 ultra delivery times

I ordered the s24 ultra 512gb last week, which said next day delivery. Once I had actually ordered this, I was informed that it would be up to 2 weeks now. I went into the o2 shop, to ask why this was taking so long and they explained that there are ...

Bigdan007 by Level 1: Joiner
  • 508 Views
  • 7 replies
  • 0 kudos

Resolved! Cannot receive calls or texts

Hello I moved from EE to o2 on 29/1/2023 and the sim is activated on the same old number on since the new o2 sim is activated i can make calls and access internet i can also send text messages but cannot receive any calls or texts or otp's. since tha...

Sanmala by Level 1: Joiner
  • 469 Views
  • 4 replies
  • 0 kudos

Resolved! Customer service

Is anyone else trying and failing to actually talk to an advisor ??. I need to talk urgently about my account and all I get in every contact number is a payment bot. Am tearing my hair out here. No option at all to speak to anyone, no email contact, ...

Sara7319 by Level 1: Joiner
  • 2251 Views
  • 18 replies
  • 2 kudos

Hi

hi. Am osvaldas . What happened with my number? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Osvaldas by Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos