Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 3 weeks in usa

Hi I am seeing things online about some change that happened this year that affects using your phone abroad. In August I go to the USA for 3 weeks, I have a cheap monthly contract and understand it would be a bolt on for 6.99 a day . I have heard abo...

Resolved! O2 order meant to be click and collect

So I’ve placed an order for iPhone I saw the click and collect today at multiple stores, so I placed it hoping for same day. As soon as order placed I saw it said 2 days after “today” also the store no longer had option for it, but next morning did. ...

Resolved! Turn my phone on!

My bill was taken 2 days ago! Turn my phone back on!

Resolved! 02 bill

Spoke to 02 this morning saying I owe them 9 92 but my bank says it has been paid can u sort this out

Resolved! lost mobile

i have lost my mobile phone and now at a loss what to do as everything is on there and i know about the icloud but cant seem to alter my password./ so i cannpt download all the info i also have a tesco pay as u go and canot contact 02 as there is no ...

O2 down?

Hi I'm unable to send texts make calls or get any 4g or 5g is anyone else having this trouble?

Resolved! New to O2

I have been switched over from Virgin mobile ,can't say lm impressed with the O2 app so far, l have 2 phones on this account on the virgin app l could see both phone numbers and details but on the O2 app having trouble finding my my numbers and detai...

Resolved! My credit on my account

Hi I have just left 02 and have a credit how do I get my credit if I’ve cancelled direct debit

Resolved! In a monthly contract i never wanted because of VM however...

Hi there, I went with VM broadband 1GB superfast and the guy said that there would be o2 sim because it covers for three hubs in the house if we need to extend, that it would be part of the package. I didn't need a sim and said it was ok, actually st...

Resolved! my account

hi just wondering if you can help o have been having lots of problems with my account where I thought I had paid for my account but seems I haven't and I have been in contact with my back account as I have been hacked so could make any payments onlin...

O2

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