Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18764 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189891 Views
  • 2 replies
  • 2 kudos

Resolved! My contract

Is my sim only contract cancelled or is it still in play

VY by Level 1: Joiner
  • 201 Views
  • 2 replies
  • 0 kudos

Keeping my mobile number

Hello! I currently have a PAYG sim which I figured out isn’t compatible with the Apple Watch (cellular). So, I decided it was time to get a Pay Monthly sim deal instead. The sim has arrived today, and I followed the instructions and filled out the fo...

Lisa321 by Level 1: Joiner
  • 412 Views
  • 5 replies
  • 0 kudos

Resolved! Pay my bill

My bill is overdue and my phone has been cut off, am I able to pay my bill and get my phone back on?

Abbi94 by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Resolved! Payment of final bill

I have left 02 and transferred my existing phone number to Tesco mobile. I have had a reminder to settle my final bill but have no access to my account or phone contact for 02.

Grawatts by Level 1: Joiner
  • 236 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap text messages

I'm getting numerous text messages telling me I have not set up a spend cap. Every time you send me a verification code it is the same spend cap message but no code.

Julie25 by Level 1: Joiner
  • 377 Views
  • 2 replies
  • 0 kudos

Resolved! Change of delivery method

I placed an order today for an upgrade on my phone and want it to be delivered to my address. I accidentally selected collect in store. How can I change this?

Ell_0 by Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

Resolved! No refund for cancelled order

I ordered an IPhone 13 on the 25th of may and for a couple of days the status for my order was processing even though I paid for next day delivery, and then a couple of days later they cancelled the order without notifying me as I found out through c...

Sting by Level 1: Joiner
  • 368 Views
  • 2 replies
  • 0 kudos

Upgrade

Hi all does anyone know how I can pay off what I owe on my contract , so I can buy another phone, been waiting for a call from the payment dept for a week now and they still haven't phoned back, any help appreciated thanks

Terry5656 by Level 1: Joiner
  • 315 Views
  • 4 replies
  • 0 kudos

Spend Cap and maritime roaming (Cruise ship)

I've a zero spend cap, but am going on a cruise in the near future. I read on the EU website that price caps don't apply, so wanted to check if this was correct or will my spend cap work and allow connections when close to land without clobbering me ...

kitenski by Level 2: Apprentice
  • 3007 Views
  • 5 replies
  • 0 kudos

Resolved! Wrong phone ordered

I’ve just upgraded my phone and it wasn’t until the process had been completed and I’d paid the upfront cost that I realised I’ve ordered the wrong phone! Is there a way to cancel the order and start again?

Aimee98 by Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos