Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

IMEI blacklist

Hi, just a quick question. Does O2 put an imei block on phones (iphone13) for unpaid bills? Or is it just the sim that they block? thanks

Resolved! Can u get Spotify on your o2 mobile bill

Hi there I was wondering if any one could help me can u get Spotify music on my o2 bill or not any help will be grateful

Resolved! Virgin Customer transferred to O2, No Mobile Data

Seems many have this issue. How do we or you resolve?My phone was awesome until a few days ago. Happy to go to another operation if no resolution.

Resolved! New contract SIM not activated after 2 days still nothing

New SIM is not activating after 2 days

Fraud

I would like to add the cap on please

My 02

it still wouldn't let me sign to my 02 it keeps saying 48 hours and it has been over a week now

Resolved! What happens when my 12month contract ends

Hi there and good day.I have 2x Pay Monthly SIMs, each on a 12 month initial term which is coming to an end in August. What happens at end of the 12 months? I did find an old thread (2013) which indicated they simply move on to monthly rolling with s...

Resolved! New payment system

Has anyone else tried paying their account online and it not go threw??? usually it does the verification then says completed and asks me to pay device plan…. only today I’m trying to do it and it says it’s being processed and to check back later or ...

Resolved! can I put a block on 'charge to phone' services?

Hi, I'm new to O2 and I've put a £0 spend cap on my sons account, but he's still run up a few extra £ buying games on Google Play Store. Is there any way I can put a block on this?

phone not registered on network

my phone appears to be blocked as it shows not registered on network when trying to phone [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

O2

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