Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone upgrade

Hi all recently updated my phone and received today but asked to keep my old number which was still with 02 but have had a message with a new phone number saying I had not set a spend cap and received a new sim card. Does this mean they have not kept...

Resolved! Complaint regarding order

I tried to move from EE to O2. First time I had negative credit decision (sim only plan for 10£ per month). I have been bit suprised but okay. Tried in next couple of days. Everything was okay. Got email confirmation and information that my order is ...

data abroad

How can I top up my data while I'm abroad?

Resolved! Travel to Mexico

I'm going to Mexico on 24th July. Is there a way I can get free data roaming? Looking at the international bolt on, it looks like I will still be charged £6 a day for roaming. Is that right? My son is on O2 as well, so it could end up being very expe...

Resolved! Free ear buds with new Galaxy A54?

I purchased a new Galaxy A54 last week and was told they came with free gift of wireless ear buds, but I have not recieved any link/code for me to claim them yet (it has been 7 working days). Is there a link I am missing/need to have to be able to cl...

Resolved! Can't see my mobile contract account and O2 wont help or respond

In starting this thread I'm hoping that someone at O2 will see it and finally respond to me. I entered into a monthly mobile contract with O2 in October last year and have since that time been unable to see any bill/account statement online. This is ...

Resolved! Order Delivery Issue - ms-124182173

Hi, DPD have failed to deliver my recent order from you. The picture they posted is not of my address. Can I request a different address to send the item please? Thanks Alex

Resolved! Order number ms-124195148

I was called by your team and offered a change of contract which I rejected only to find that the order as above is live . I request that this order is cancelled with immediate effect as I did not agree to it . kind Regards

Resolved! Change of mind policy

Hello, I contacted your call center to cancel a pay monthly direct debit I set up with O2 yesterday, under the change of mind policy. Your colleague confirmed this had been done but I've not received any confirmation by email of this.

Not working

I upgraded last night but confirmed no new sim etc and today my phone has stopped working like it has been cut off for some reason when number etc meant to all stay the same ?

O2

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