Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill issue

Hi. I was trying to add Bolt on data on 14.july but it seemed like website was jammed and tried to add 1GB twice, but both times it showed me that it didn’t work for some reason and now I’m being charged for 2GB Bolt on which I’ll like to be taken of...

Resolved! Bills

Hii Can you please check my bill , that's not the correct bill ,please explain me.

Resolved! Pricing

I used to pay my bill in 2 parts. 1 part for payment of phone and other part for my monthly contract. I could have made a payment to pay for the phone thus bringing my payment down. Now 02 have made it just 1 payment and increased it at that and take...

Resolved! Change plan

Hi, I'm looking at changing my plan. I do not require 100gb data as my plan offers currently. 20gb-30gb is sufficient. Would you be kind enough to let me know the cost of a reduced data plan.Thank you.

Resolved! Using my top up for rolling plan

Hi, I topped up my balance today thinking my rolling plan would automatically come out of this, but it hasn't? Can you possibly help me with this, please?Many thanks.Hayley.

Resolved! new sim card

Hi, please can i order a replacement sim card?

Resolved! Appointment

please make me and the wife an appointment for the O2 shop in Orpington on Monday morning 24th July 2023

Resolved! age restriction

need my age restriction removed from my account

Resolved! Pay my bill

I need to pay my bill but phone is cut off and can’t access anything to pay it

Resolved! Gifting Watch5 pro

I've just got the Watch5 pro and got it as a gift for my partner. She wants to connect it to her phone ect with the phone number she's already got and use it seperate to my account. Obviously the esim is in my name etc. How do i remove it from the wa...

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