Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! VM to O2 - no inbound calls or texts on O2

I swapped my VM eSIM for an O2 SIM 3 days ago, since then I'm not getting any inbound calls or texts. Outbound is fine with my normal number being sent. Rang VM they told me to ring O2Rang O2 they told me to ring VM Helpful.

Potential new deal better than current , disappointing /confusion

Hi am looking to upgrade my handset . A potential deal is £11.09 for handset and £12.00 for airtime ( free calls and txts and 5gb)I own my current phone and my airtime Is £16.47 ( free calls and txts and 3gb) I am concerned that I’ve been getting rip...

Lines allowed on an account

Hi all,As the title suggests, how many lines are allowed on a single account??

Problems moving my phone number from a O2 contract to a new O2 contract

I have recently upgraded to an iPhone 13, which came with new SIM card and number. Contacted O2 to ask them to transfer my current phone number to the new contract, should be a simple process ?. Both old and new contracts are pay monthly with O2.Spok...

complaint

I was billed for sending a picture text when I did not send a picture

Resolved! New addresses

Update email and postal address

Resolved! Account information not available

When I log on to my O2 I cannot access my account information or view any other offers

Rip off contract

O2 have increased my contract without any notice. I joined on 17th March and as such never received their emails sent out around 1st March. I wouldn't expect the contract to increase and if they had given notice would have been within the 14 day retu...

Resolved! Second may monthly device and airtime without paying off first pay monthly plan

Good morning folks I am trying to find out if it's possible to have 2 pay monthly plans, to take out a second pay monthly plan, without having to pay off the first.Thank you so much and have a great day.

Resolved! Being charged VAT on top of tariff - consumer contract.

Hi all, I'm wondering if someone can offer advice on whether this is correct? I have recently bought a new phone via Mobile Phones Direct for an upgrade as an existing O2 customer. When purchasing the phone, the details showed "O2 - £34 per month (in...

O2

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