Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pre contract aggrement in my name.

Hi there, took out a contract with O2 on the 22nd of this month. I got my PAC from vodafone, later got a message saying port in was unsuccessful. Same again after calling in store. Called back in store and the shop worker got talking to support as to...

Resolved! Affordable roaming in Bosnia and Herzegovina

Please can you give me any advice about accessing affordable roaming charges for using calls and texts when travelling in Bosnia and Herzegovina ? I am not sure if there is such a possibility for Bosnia and Herzegovina as it is NOT in the EU.

Additional lines

I have been with o2 for years and I have three lines, I recently tried to get another one for my son it’s easier for us as a family to have all our contracts in one place, got through the application and it was refused, the message said you have reac...

Resolved! Using phone in USA

I am going to be in Miami for two months from 17th August and then on a cruise ship for eight months. What is the best phone package for me?

I have tried to cancel my account twice, is it done or not?

I called o2 to cancel my account last December. I don't use the sim at all and have been in Dubai, using an international sim. They continue to take larger amounts than I was originally being charged from my bank account.I called to again cancel my a...

I want to upgrade my phone to give more storage but i'm only halfway through my 36mth contract?

I want to upgrade my phone to give me more storage than the current 128g but i'm only halfway through my 36mth contract? what options do i have other than deleting my pictures to make room?

International data

Hi, I'm on an O2 Refresh unlimited 15GB tariff and believe I should be getting free international data, but I'm not. Can anyone tell me how I can access no extra cost data please?

Resolved! I’ve paid my o2 bill and they are still charging me a late payment fee and I have proof I’ve paid it

I’ve paid my o2 bill and they are still charging me a late payment fee and I have proof I’ve paid it What do I do

Resolved! Inquiry about Adding Blue Light Discount to My Phone Bill

Dear Support Team,I hope this email finds you well. I am writing to inquire about the possibility of adding the Blue Light Discount to my phone bill. Could you kindly guide me through the necessary steps and requirements for availing of this discount...

Resolved! Sim

Hi I can’t use my sim car is locked it is invalid it is saying it sim pin lock

O2

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