Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Activating replacement sim after loosing the original

So I lost the original one i just got the replacement but when swapping it it saying to give the code for the sim I have lost

Resolved! I need a VAT monthly bill

I need to have a VaT invoice each month

Resolved! Change to sim only and I am now a student

Hi,I'm just about to change to a sim only plan as my contract has come to an end. Am I able to get student discount on the sim prices as I am also a student?

Resolved! direct debit

I have changed provider but my monthly direct debit is still being taken from my account. Why

Resolved! lost phone

hi can you place a bar on my phone as it has been lost

Call charges on latest bill

I have been charged for extra calls to numbers O2 does not recognise. The numbers are 0061404551726 and 00678533925119. What do these relate to?

Resolved! Switch up

Hey guys for switch up do i need to factory reset the handset and remove screen protectors etc?

Resolved! Free air buds with new phone

I bought a new phone in o2shop. Got an email saying I was entitled to a set of air buds when I went into shop code did not work what do I do?

VAT invoices

I have been trying to get the last 6 months of VAT invoices on my account...I have contacted O2 several times, and each time 'it'll be a few days', and nothing resolved. I've been trying for a month now - I need these VAT invoices!!

Resolved! VM to O2 - no inbound calls or texts on O2

I swapped my VM eSIM for an O2 SIM 3 days ago, since then I'm not getting any inbound calls or texts. Outbound is fine with my normal number being sent. Rang VM they told me to ring O2Rang O2 they told me to ring VM Helpful.

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