Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! charged for roaming when roaming is off

why am i being charged for roaming when its been turned off. its also data roaming.

O2 Switch Up Online

Hi,I am wanting to do an O2 switch up online using an online order. Am I able to collect this in store? or does it have to be delivered to my home? Thanks.

My number Termination

Hi

I cannot contact o2 from Saudi Arabia

Hi, I am in Saudi Arabia and have been trying to access my o2 account without much success. How else can I reach support as I urgently need to know if there has been fraudulent activities on my account.

Online billing

I have been paying my bill manually online for over a year. And now when I log into my o2 there is no information (phone number) etc for me to pay

O2 order

If a friend collects your o2 order do they need you passport and theirs or can they just show their passport.

Closure of account

Hi, I never signed up for this, it was added to a package by virgin media they knew I never wanted as I was asked and said no. later down the line I realise payments for O2 we’re coming out my bank. I charged back these via bank. contacted O2 who sai...

Changing my bank details for direct debit

I need to change the direct debit for my account for telephone (REMOVED) but I am abroad for the time being. How can I do it online

NC43781178

I still didn't receive my new sim card. The order was raised on the 17th march.

O2 switch up -online route

Hi Has anyone done the switch up process yet through the online process. I was just wondering if you had, how long did it take from accepting the returned phone and passing all the checks would they pay off my previous loan? Reason I'm asking is my b...

O2

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