Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

order NC16710151

HiI have received notification that I ordered order NC16710151. I don't remember ordering anything.What is this order?

Resolved! question about Bills

Hi I have some questions about the bills

Need to change spend cap

I have a new O2 SIM and a new account and wish to cancel the old O2 account.

I have had an O2 account through Virgin with phone number [Removed] which has a monthly bill of £32.74 for the period up to 4th August and due to be paid by Direct Debit on 18th August. My contract came up for renewal and I have a new contract with V...

Resolved! Network issues ongoing

Please read notes on my account with the ongoing issues Tried 2 new sim cardsHad 2 new devices Still won't auto connect to 4g and 5g..

Resolved! Unacceptable SIM only offer to continue with o2

My o2 24 month deal finishes end of next week and the final payment has already been made earlier this month. I was buying a new iPhone in the deal, and with that came 5gb plus a 5gb ‘free’ bolt on, so 10gb effectively. o2’s offer for me to now conti...