Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

billing

How to find the "View and compare your bills". The O2 website is the most difficult site I have ever experienced to try and find info!

Resolved! Free Samsung buds

So I order the S23 Ultra over month ago. I've contacted O2 twice already and been told that the code will arrive. Obviously the code didn't arrive. What to do now? How can I obtain these buds?

Resolved! Direct Debit

Good Morning , By morning , By mistake I seem to have cancelled my Direct Debit that is due in 4 days time , Is there anyway I can set it up again . Kind Regards Mr Meehan .

Resolved! iPad data roaming isn’t working

Hello we are abroad at the moment and the data roaming on the iPad we have with o2 isn’t working. I checked data and brought a bolt on to add more as it was low but it still isn’t working. Can you help me sort this please.

Resolved! Network outage after paying bills

Am so angry posting this. Can I just get a person to speak to. I had to deactivate my direct debit due to fraud. I missed a payment which I received a text for. Paid on the same day and you still went ahead to disconnect my data and calls. Please res...

Texting the US from UK

Hi,My daughters have been texting a friend in the US. I've got a zero spend cap on their monthly contract, so does this mean texts to the US are free on a monthly unlimited texts plan as it's allowing them to text her.I can't find the answer to this ...

Resolved! Missing delivery

My upgrade phone was delivered to my previous address

Resolved! Spending cap

I’d like to opt out of my spending cap please

Data add on

I am in Spain. what is the cheapest way to add data, say 3Gb and how long will it last? thanks

Earbuds for £1

Has anyone actually managed to redeem this offer? I purchased an S23 Ultra on the 18th June. Still no code. I've now rung them 3 times (currently been on hold for 1hr 27mins). Each time I get told my issue is been 'escalated' and someone will contact...

O2

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