Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Voucher for £1 Samsung Earbuds Isn't Working

Hi I have received my voucher code to get my £1 Samsung Earbuds. I am logged in to my account. I have used the link provided in the text. When I put in the voucher code it doesn't work. I can provide a screenshot proving that I've put the correct cod...

Cancelled within 14 day grace period but still charged almost a full year.

Hi, I signed up for a 12 month Pay monthly SIM with O2 on the 28th of June. I had very unreliable connection at home and at work so I called to cancel the contract within 14 days and received a PAC code which I sent to my new provider, they emailed s...

Resolved! Lost phone

I have lost my phone and need a new SIM card

Resolved! upgrade

Speak to an agent. Where has this feature gone?

Resolved! Data

I signed up to a package with Virgin media that included an o2 pay monthly sim card with unlimited calls, unlimited texts, and 100GB of data. My confirmation email from o2 said that I will receive 50GB of data, not 100GB, and my o2 account is only sh...

Resolved! FREE SAMSUNG GALAXY EARBUDS

When I ordered my Samsung S23 it came with an offer of free Galaxy Earbuds after 30 days of contract. Its been about 6 weeks now and I haven't had a code yet. Is there a time frame or a way to see when I will be sent the code to claim the ear buds pl...

Resolved! get me a customer service agent

get me an agent

Resolved! bills

why does my account say i pay by cheque, i dont even have a cheque book

Resolved! replace lost sim

could you help to send a replacement SIM please? I lost my phone, thanks.

Resolved! O2 Travel charges I didn't use

I have finally got access to My O2 after being with O2 since 1st June 2023 and I have discovered I have been charged O2 travel for 4 separate days while I was on holiday in Jamaica. I turned my mobile data off before I left the house on the day I tra...

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