Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Taking Customer Service to an All Time Low - The Worst Experience Ever - TRY GETTING A VAT INVOICE

I am really hoping someone here can help, O2 clearly can't and this might get a little Ranty, so I will apologise in advance. On Monday 4th March I was completing some work (old) expenses which included paying for my mobile bill. To my shock, the sys...

Resolved! Roaming query

I live in Ireland (North) yet I can’t make calls to the Republic of Ireland (south).I was not made aware of this when changing tariff.

Resolved! Friends and Family Discount Disapplied Without My Knowledge

So I have only just discovered that my 30% Friends and Family Discount has been disapplied since I upgraded a while ago. This was despite the fact that it explicitly stated that this discount had NO expiration date. Apparently after 'chatting' to som...

Customer services

Been on phone for 1 hour no answer

Signal

Anyone else paying their phonebill month after month to have no signal? Even though their phone states they have 5G and O2 are being no help whatsoever???

Texts and calls blocked

I assume I have (unusually) used up my data allowance, so my calls and texts are blocked. I tried to increase my spend cap online. This entails O2 sending me security texts which I am unable to receive so cannot proceed! I cannot call 202 for help as...

Can't login to my 02

Hi iv recently changed my password which I had a confirmation email ect saying all is ok however it still won't let me login please help me with this

Resolved! Account holder

Hi there I want to change the account holder details please. I am the account holder but the phone is my grandaughters. I want to change it to her details so she is contacted regarding bills etc. thank you

Extra payment

I paid off my device plan last week and upgraded to a sim only plan. I have now been charged a payment despite paying off the plan last week.

Resolved! Pac code

Hi, I have just signed up for a SIM only contract. I would like to keep my number and have got a PAC code from my old provider but haven't given it to you yet. How do I input that onto your system?

O2

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