Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Monthly Contract Direct Debit

Hi, I am looking to upgrade but my long term partner wants to pay the monthly payments from his account. Is this possible to use his bank account with the phone contract being in my name?

Resolved! Roaming in europe

My mobile contract has recently been transferred from Virgin Media, where I had free roaming in Europe, to O2. I was told that the contract would remain the same, but I just wanted to double check that the free European roaming had been transferred o...

Resolved! Isle of Man

I will be travelling to the Isle of Man soon. Will my existing plan remain the same (ie. free calls and texts) or will I incur extra charges for calls and texts?

Resolved! Cancel sim only contract

Hello, I would like to cancel my sim only contract. The contract should have expired. I would like to move to another network provider.

Resolved! Charged for a call abroad I didn't make

I have been charged £2.50 for a call abroad which I didn't make? I reported this but have received no response!!

Resolved! Text charges from uk to new zealand

I have been charged several 65p charges for the same text and NOT 65p per text. Why?

Resolved! Extra charges query

I have just received my latest bill. There are £45 worth of extra charges which I would like to dispute.

Resolved! Using an esim abroad for wifi calling

I've purchased a data-only eSim from Maya Mobile for use when I'm in Indonesia next month. Their website says that if I have my phone set for wifi calling then it will use the eSim data allowance for calling and therefore not be subject to O2's horri...

Resolved! Sim swap

Hi there I have a new phone coming with a new SIM card and a new number and new contract, I was wondering if I can keep my old number but still keep my new contract. And then cancel my old sim only contract

Resolved! iPhone not arrived

Hi I ordered a new contract iphone and it still says processing. It was supposed to come on Tuesday. Please can you advise!

O2

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