Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ringtone

I can't seem to be able to download a new ringtone any suggestions?

Resolved! Adding apple watch to airtime plan

Can anyone tell me how much per month it is to add a cellular Apple Watch to a Pay Monthly airtime plan?

Resolved! I would like to cancel my membership

Hi, how I can cancel my membership with O2? My email is dileta.mis**Personal info** Thank you

Resolved! I want to change tariff

What is the best deal o2 will offer me

Resolved! traveling abroad

Hello. Can I still use my phone in Europe with any additional charges?

Resolved! Vas Change order - I didnt order anything

Hi I have just had a text and email that said I ordered something when I didnt. On my account it says it was for a Vas Change. Is this a scam? Thanks

Resolved! Data usage in previous periods

Does anyone know how to view my data usage in historical billing periods? I can see that minutes usage is shown, but not data.

Resolved! Amount of my latest bill

Mobile No. [Removed]- I have just checked my monthly bill as I was billed an amount that was vastly in excess of what I usually pay. It shows that £40.13 for messages. I have never had to pay anything like this before and did not use my phone any dif...

Resolved! Outstanding arrears

I have received an outstanding demand for £10.56 which we didn't realise we owed. Can you please advise how we can pay it.

Credit on my account

I bought bolt-on didn't realise it was on my partners phone not mine . Long story short spoke to customer services she credited my account and put the phone down but I didn't get chance to ask her to then do the correct bolt-on for me as she put phon...

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