Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data was part of allowance while in Turkey on Virgin. I've been migrated to O2 and now have to pay!

I regularly go on holiday to Turkey. In the past whilst myself and my family were on Virgin, we could use our data as part of our monthly contracted allowance. Now we've all been migrated to O2, it seems we have to pay £6 per day (4 phones so £24 a d...

Can’t access my o2 to check how much data I have left

Hi, I can’t access my o2 app to check my data, I’m entering the password and email address and it just says something went wrong, I’ve used the app for years, now all of a sudden it doesn’t work.

5g roaming??

Anyone know why it says that 5g roaming isnt a thing on o2 yet when you check a country it says you can use 4g and 5g??

2 phones on my02

I have 2 phones and used to be able to access billing details on my 02 for both of them. Since O2 in its infinite wisdom (sic) changed the webpage I can on access details for one of them. I tried to add the other phone details but is said it is alrea...

Wifi Calling

Hi all Looking at a Samsung a15 on Mobilephonesdirect with o2 as the network provider. I'm wondering if anyone knows that WiFi calling is supported with o2 on this device? WiFi calling is a dealbreaker due to poor signal in my area Cheers Steven

Tariff due to expire.

My tariff is due to expire on 31/03/24. I want to keep the same tariff so do I need to do anything or does it automatically renew?

App is not working

O2 App is not working to see my date call & texts , please fix a soon as possible ≠° been costumer over 25 years

Stolen phone

Hi, I cannot find a way to order new sim directly from the website. Is there a way?

Complaint

I am b eing charged for an Apple Iphone that I do not own. Does anyone know correct email address to contact O2. Their system is useless, it keeps referring me to O2 App. I do not have O2 App. I am an "old bloke" - not tech savvy!!!Thanks

change of tarriff

hello, today i contacted 02, i explained to the lady that I live in a secure unit, and cannot have a new sim sent as its an hospital. I requested that the sim i have number (REMOVED)which is currently a £10 bundle, change to a pay monthly tariff. she...

O2

Forum Posts