Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New to 02 enquiring to change to monthly phone with sim contract

Hello,Account Number: Since ordering the volt ultimate sim contract in conjunction with virginmedia contract our needs have changed. The family member who will be using this sim has a faulty phone. The sim remains in it delivered package untouched. I...

Resolved! Negative balance?

I usually pay my bill pay when I get it but and did so again this month but I was recently charged a direct debit as well which is the first time this has happened, I just logged in and checked my balance and its sitting at -111.05. If I'm in a negat...

Settlement

How do you find your settlement figure on the “My O2 app”

Resolved! DHL RTS number

Hi good afternoon I hope you all well can you tel me whats RTS number? So DHL send it back to 02-UK Thank in advance

Resolved! My upgrade date has suddenly been extended by 3 months?!?!?

Just under 3 months ago I took out a 24 month contract with a Huawei mifi dongle, I had to pay a deposit of £50 at the time which was fine with me. About a month a go i paid off the device plan and was told on the phone repeatedly by o2 and on the ap...

Resolved! Terminate one of my O2 contracts

Ages on the phone. Now very irritated. I wish to terminate one of my contracts (REMOVED). How can I proceed without wasting time. Thank you. Richard Kempa

Cancel contract

Hi, I'm looking to pay off my remaining balance and changing provider. Many ThanksJane

Resolved! cant change my tariff

why cant i change my tariff? been on it for 2 years and looking for cheaper but not got the option to do it?

Resolved! Rolling tariff

Hi, £10 comes out of my bank on the 26th of each month to top my phone up. It has come out the bank on 26th August but my phone hasn’t topped up and it’s not showing on my transactions so o2 have taken my money but not given me my allowances for the ...

O2 sim plus eSim. Can I turn Data Roaming off only for o2 sim.

I am in Turkey with Samsung Galaxy s20.O2 UKSIM + eSimNot intending to pay £6144 per GB data.If I turn the normal Data Roaming toggle off, data is turned off for both SIMs.With data roaming back on, the SIM manager shows the eSim as “preferred” SIM f...

O2

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