Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bills for returned phone

I had a phone that I sent back within the 14 days return window, The return was accepted. The number for it has dissapeared from my O2 account and I have been contacted about a refund for the £30 up front fee. But I am still getting bills for the dev...

Error Code 08 Mobile Data Apple Watch

I received a text from O2 stating “We've connected your Apple Watch Airtime Plan. If you have any questions or need help visit www.o2.co.uk/watch-help” After selecting ‘set up mobile service’ in the Apple Watch App I receive the error message “We’re ...

Have received text and email re order NC18709846 but I have not ordered anything

I have received a text and 2 emails saying thank you for your order and confirming that you have added out-of-bundle charges reduction but I did not order anything as I transferred from Virgin mobile and they have partnered with 02. I have only been ...

Tariff changed

You’ve changed my tariff without consent? I had an upgrade that the shop refused to give me due to lack of the only 2 forms of ID you apparently accept and that order was supposed to be getting cancelled because you can’t change the way I receive the...

billing

why has my direct debit not been taken yet you are saying on a message you are going to cut my services off, I have tried ringing 7 times today about this but been cut off after 45 mins every time.

Connectivity issue

I can't make or receive mobile calls but can ring landlines and send texts. Any ideas?

Need to accept content filtering? Surely not ...

I have been a customer for I dont know how long and always been able to access services across the web and on my own infrastructure for years. DUe to some recent change O2 is now obviously enforcing content blocking which for me is unacceptable. Requ...

Resolved! o2 have refused pac

I have requested my pac from o2 as my employers are moving all users onto one account with vodafone. My employers will pay my early termination fee when my final bill is produced as i am in commitment until may 2015.The problem is as I am on a refres...

How do I set a spend cap on device

Need to set a spend cap

bill query

My tariff says it is £17.86 monthly payment but on my bill it says £20.94 monthly payment

O2

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