Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Replacement Phone

Hello - so I did a Switch Up online last Wednesday (20/04), all went through and I got my new phone Thursday 21st. Unfortunately the new phone was faulty and would repeatedly shut down during set up. I called o2 on Thursday and they arranged for a re...

Pay Bill abroad - I cant access my O2 and cant receive text as the lines been cut off

Hi, I am in the USA, I have a contract back home in UK and haven't paid the bill, I want to pay it but can't get access to my O2 as I don't have the sim card & the eSim which is on my friend phone back home has been deactivated due to no payment, I t...

Cant order online

Hi I am trying to order a new phone but cant get past the checkout

O2 Switch Up

Hello, I am basically writing this because of how bad this o2 Switch up process is. I switched from the s23 Ultra to the s24 ultra. The s24 was a pre order so I had to keep my s23 Ultra for a few days. I then was sent a jiffy bag to send the s23 ultr...

Upgrade Struggles

I have tried to upgrade my phone from O2 which was returned as soon as. They have confirmed they’ve received the return but will not send out my replacement phone. After going back and forth on the phone, it seems like I’m stuck paying for a contract...

Resolved! I need to cancel a contract I canot use and have never used.

I got a sim card when I was given a new contract. My phone is fixed to EE. I have never used the sim card and would like to cancel the contract. When we spoke to the salesman he said we would only have to pay £5 if the sim card was never used. I have...

cheapest sim only deal

hi im looking for a cheap sim only deal

SMS Overseas

I want to use sms so that i can view my 2 factor authentication but am not receiving sms whilst am overseas.

Number ported out without my permission, possible fraud

Hello,I have/had a contract with o2 and I received a text message recently stating that my final bill would be produced as my account was being disconnected. I immediately phoned o2 and was told that a pac code had been used to transfer my number to ...

Audi ESim help

HiI have just received my 2023 Audi Q7 and I would like to use the mobile Wifi. In previous models, I would take my O2 sim, plug it in and away we go.The new range all have ESIMs installed, which I thought was good as ESIMs are supposed to be easy to...

O2

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