Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can’t cancel an unused bolt on

I purchased a data bolt on instead of a travel bolt on. I have now sent a total of three messages and haven’t had a courtesy of a response to any message. I have never come across such an incompetent network. The minute I can cancel I will be

Resolved! Order that I didn’t make

I got messages that my order is ready, but I didn’t order anything.

My Accounts Mobile number

I cannot access my account on line. Please supply details so I can log into my account and check my bills etc. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! going abroad

Do i need to do anything with phone as going to portugal tomorrow.

Drastic difference in coverage from Virgin Mobile

I was switched from virgin mobile to o2. When I was on virgin I had excellent data & call coverage but on o2 the data is often slow & calls drop out, people can't hear me etc. Why is it such a different experience if VM piggybacked on o2?

PAC code

Why doesn't O2 transfer my number, this will be the 3rd time I have supplied a Pac code. I work in a hospital that has terrible mobile reception so consequently can not call customer support the hour's they are available. Any advice please.

No service without wifi

Not able to get any data without wifi. Only shows an H where 4G normally shows. Tried O2 chat and they were useless. Recently moved by Virgin to O2.Tried doing manual search for network but no joy. Anybody got any suggestions?

Resolved! Ear buds for £1

Hi, I haven't received my one pound ear buds , how do i claim these

Resolved! Cancelling contract

Looking to cancel my daughters unused contract but can’t get through to an actual person. Can anyone help?

Resolved! Upgraded but received a “Blacklisted” Handset

Hi, I upgraded my handset 2 weeks ago (paid remainder of contract in order to upgrade) and the handset I have received is blacklisted. It wasn’t a refurbished upgrade and has no previous owners.I called 02 and requested this be removed. They said it ...

O2

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