Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Spend Cap

Have I set up a Pay Monthly Spend Cap?

Resolved! Samsung

My mobile won't call out don't know what the problem is

IPHONE 15 Pro Max 256gb In Basket but fails at sending documents Unable to order shambless

I added a Iphone 15 pro max and was able to get it as far as sending document stage but it fails with the following information. Unfortunately there's a problem with your accountAPI response is not instance of APIErrorMessage OR its message is empty....

Resolved! Paying off a contract

Hi there, When I took out my contract in 2021 I was given a tablet alongside it that has its own sim and payments. I just upgraded to the iPhone 15 Pro today, but the tablet of course still remains. If I pay off the device plan on the tablet (its a s...

Can't receive calls when roaming

I'm currently in the US, and while data, texting, and making calls are working fine, I can't receive any calls. I got a text when I arrived:"Welcome to USA Your tariff includes roaming here. You get unlimited minutes, unlimited texts and all the data...

nck code

hi ive put my sim into a new phone and its asking for an nck code, how do i obtain the code?

The email address for my user name is no longer valid

I am unable to log in to my account because every time I try to login, a code is sent to the email address that has been corrupted and I no longer haave access to, so I cannot access the code to login.

I was going Vietnam ask to chMg my roming but plan is cancelled so why I get text that my bill is £1

I received text message that my bill is £102.54 why.I was going Vietnam ask for roming but plan cancelled I'm using my phone in UK I'd 02 took money I want be happy and I will login complaints.

Resolved! 02 refresh

On 02 refresh it says you can upgrade and change your phone anytime. I’ve tried doing this and getting no luck. Do you need to pay off your current device or trade that back in when you upgrade using 02 refresh

Upgrade

Hi can anybody help I have 2 sim only contracts 1 is due for upgrade tomorrow and other on 22nd September I have been told by different agents that I don't need a credit check for upgrading then another said I do need a credit check but I was under i...

O2

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