Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel a sim

The SIM number is no longer in use. How can I cancel it? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Payed my bill twice

Hi My payment for my bill has gone through twice

Resolved! Cancelling a contract

I’m trying to cancel my monthly bill and switch providers but keep getting put on hold for 60mins+. Can I speak to someone online in a live chat to do this? I’ve only managed to get through to chat bots

New number for existing O2 Volt customer via Uswitch

I have a O2 number for nearly a year and also have VoltI tried to get a new number via USwitch (50 GB for £12 1 year) but was rejected due to business policies but no reason was given!!Is it beacuse i have Volt? Cant i get this deal? Pls advise

Resolved! Roaming in menorca

Will i be charged for roaming i have a o2 sim only monthly contract?

O2 charges me a bill that has already been paid!!!

Hello, I need someone to help me solve my problem.I use direct debit to pay the monthly bill and this month I forgot to transfer the money between bank accounts and the automatic payment was refused.On the same day I went to the website and paid with...

New iPhone 13 not charging

New iPhone 13 received today and it’s not chargingTried different cables, adapters and plugs

cancel contract

I have been given a stac code as i requested to terminate my contract as i am immigrating and therefore a stac code is no use. help please

Resolved! Froud

Hi. Had phone call yesterday about 40% discount on my account but I didn't do any changes on my account. Today received email about O2 insurance. Need help because I think that was froud. Please help me

Double data

How does my double data work with 02?? I’ve only 1gb left of one of my plan of 12gb (which surely should be 24gb) and 7 days to go to end of ‘month’!!

O2

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