Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18762 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189752 Views
  • 2 replies
  • 2 kudos

Resolved! Seeing "get in touch to continue with your purchase"

Hi all, when I go to pay off my device plan and go to the payments section I see "get in touch to continue with your purchase" with an error code 2825 Anyone knows what that error code means?

aa5528 by Level 1: Joiner
  • 466 Views
  • 3 replies
  • 0 kudos

Upgrade

I want to upgrade but when I go to check out it’s adding and extra I don’t want for £7.99

Resolved! new sim

Does a new sim card automatically get a new phone number

Data used up on day 1

in France. Phone working perfectly until this morning now won't connect to network. Showing as used whole data for month, starting today, that cannot be right!

Joybell by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling contract

Hi. I have 2 SIMs and 2 numbers on my O2 account - one is Pay Monthly, one is Pay As You Go. My Pay Monthly contract has just finished and I’d like to cancel it. I won’t be transferring the Pay Monthly number, but I’d still like to keep my Pay As You...

RVC by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos

VAT bill

Hello,I use my phone for business and need a VAT bill - how can I access this please, the bill info has just changed. Thank you, Michelle

Shell6 by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! 12 mont SIM only contract ending soon

Hi, My 12 month SIM only contract with 02 ends at the start of August 2023. I'm happy with the current contract and cost. I wondered what happens if I do not switch to another 12 month SIM only contract? Will I be charged more at a contact of 02's ch...

Reece12 by Level 1: Joiner
  • 514 Views
  • 2 replies
  • 0 kudos

Resolved! Order

I have received a text about a change and can see order on here but I haven't contacted you to change anything today. What is this