Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My o2 account its not working

Network issues

People have been complaining about them having to call me many times before my number connects. Please has it happened to anyone?

Roaming abroad cost

Going to turkey on 4th October what do i do regarding roaming abroad and cost can't get on chat as its down again been like this all last week

Xbox

Hi it wont let me authorise any payments on my xbox with my phone number

Resolved! Sim locked after inputting incorrect number

Hello, my phone updated over night, I went to unlock my phone this morning and did not realise i entered my lock pin instead of my sim pin, I know have locked my sim and its asking for a PUK code. Can you help with this please?Many thanksSmita

Resolved! lost phone

Hi, i have just returned from France and i lost my phone last night. Can i get the SIM barred and need a new phone

Resolved! O2 have ruined my credit score!

Can anyone help with this as O2 don't seem to know what they are doing. I took out a SIM only contract in January 2022 and then ported back out 12 days later (within the 14 days cooling off) as the signal and data speeds were dire. I then received a ...

Direct debit

My mobile account has recently been moved from a Virgin Mobile package to O2 (not by choice). In their email Virgin told me that my existing Direct Debit to Virgin would now go to O2 and I wouldn’t need to do anything more. Yet your first bill asks m...

Early upgrade fee refunded

Paid an early upgrade fee but didn't like phone so returned 2 days later, have been put back on original tariff all sorted but have so far rang customer service about 20 times trying to get money refunded ..... no luck ... every excuse in book and pr...

Obtaining my ESim for my new O2 contract ? How?

I've signed up for a 30 day sim only contract this weekend and I've received the phone but I need to use it as an ESIM. I've got the sim card and it's working but specifically need it as an ESIM in the phone I'm using. When I logon to the MYO2 app it...

O2

Forum Posts