Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

02 PRICES

Thinking of upgrading phone with new package. Why is 02 quoting nearly 3 times the price that i can get on their network with a different supplier ?

Resolved! Extra charge

I've been charged for google play but have not bought anything

Out of Stock

I upgraded on the 15/09/2023 for the new IPhone and everything went through signed the contract on the 15th with a due date off 22/09/2023 and the following day got this message. Sorry to bring bad news, your order is out of stock. Whats actually goi...

iPhone 15 Pro Max delivery

Hello. I ordered an upgrade to an iPhone 15 Pro Max and the confirmation email said it would be delivered 22 Sept, and it still says that on the status page.Is this true? I thought there was a wait of about a month for delivery

“Oops Something went wrong” on my orders.

When I go to track my iPhone 15 Pro Max order it comes up with “Oops, something went wrong” and I have also not had any email off of DPD or any other courier. Anybody any ideas?

Resolved! Bill payments

I made some international calls on my o2 number,I am on a monthly plan.I was making the call not knowing that I am being charged,I thought that the international rate is added automatically. I checked my bill it is now 921£.I tried to contact the cus...

How does anyone get any support from this company?

This company is impossible to contact. Anyone got any idea how this can be done?

Account Cancellation not gone through

Hi all,I have moved abroad to Canada and arranged for my account to be disconnected in June. I have since learnt the disconnection did not go through, and I have been charged 3 months of pay as you go. Because I am abroad, I cannot call customer serv...

Resolved! Cant track my order

My orders Oops.Something went wrong.There's been a slight problem. Don't worry, we've got our best technicians on the case, so make sure you come back soon. Can't track my order.

Resolved! Cancel a sim

The SIM number is no longer in use. How can I cancel it? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

O2

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