Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Strange Data usage

I have 5GB monthly data allowance, and I have received a message saying that I have used all of this up until 5th Oct. On my account it says I have used 2.24 GB which is in line with my monthly average of 2 23 GB. I think this is incorrect and it lea...

Trying to cancel tarrif whilst abroad

I've moved to Qatar and have no way of contacting o2. The call abroad number won't connect. There is only a virtual assistant who tells me to call the number. I need to cancel this - is there a way of speaking to an agent online? This is causing me s...

Resolved! Leaving O2 via switch up/1st 14 days cancel

So, been thinking about leaving O2 due to really bad service and the fact that their complaints department done want to respond to an O2/Virgin/Volt issue. Ive got the switch up option on my account and it does say that in the first 14 days after a s...

Resolved! Disturbing text aand emails

I have just received a text and emails informing me that my order has gone through - I have not ordered anything. Is this some sort of scam and do I need to do anything?

Resolved! End of contract

I think my 24 month contract term has finished now, but can't see this confirmed anywhere. I want to leave O2 ASAP. Please advise.

Switch up 90 day or still whenever?

Hi to all! Basically may need to switch back to iPhone soon for a few reasons. I switched up on the 11th but did join O2 on a plus plan when it was still the switch up whenever terms. When I switched up on the 11th, does this mean Im now on the new 9...

Billing enquiry

Why have I been charged £94 twice to clear the restrictions from a late payment when I was only paying £44 a month before??

iphone 15

can you tell me when you are dispatching the new iphone 15 please?

Resolved! Promise to oay

I want to know if you can put me a promise to pay on my overdue balance I need it for the 12th of October thanks

Unauthorised charges to my monthly O2 account

Stripeyoffers.com / StripeyGiraffe have accessed my O2 account and made some unauthorised charges (only £1.50 per time) annoyingly and fraudulently, on my O2 phone account. I have texted them back on 88222 to say STOP, but I have no idea if that has ...

O2

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