Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18699 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187263 Views
  • 2 replies
  • 2 kudos

Resolved! Very bad customer service

Been trying to contact 02 customer services for the last 4 days with no success. O2 has gone downhill so badly but still wants top money for rubbish services

Pa02 by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 1 kudos

Bill

Hi. This month I have now been charged twice. I logged in and paid my bill the other day with an alternative card - I paid the £36.56. Now I have just been charged again on the card I have the direct debit set up. I thought by logging in and paying w...

service

Why is it the data and signal goes inside football stadiums. When Virgin was with EE, I never had this problem

Resolved! Pay a bill

I want pay the 5 pence I owe yous how do I do that 

Andrew29 by Level 1: Joiner
  • 145 Views
  • 3 replies
  • 0 kudos

Payment

I am trying to log into an account to make a payment but can't get in what ever I try.

Baz544 by Level 1: Joiner
  • 249 Views
  • 7 replies
  • 0 kudos

Ready to collect but stuck on „processing”

Hi there. I’ve decided to upgrade yesterday. Everything has gone through, my order went from „delivery” to „ready to collect” but I haven’t received any confirmation or 4 digit code. What’s going on? I’ve received all documents etc. Also can I show m...

Dawid3 by Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelled tariff, still getting charged.

I have phoned o2 on 2 occasions now to cancel my daughters tariff. She is living in Australia now and no longer uses the sim card as she now has an Australian sim. The account is in my name. Both times on the phone I have been told it would be cancel...

NicMc by Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos

Proof of cancellation request

My device plan was paid up and I requested on the 10th Feb 2024 to cancel my O2 Sim, don't want to transfer to another service or retain the number. This alone took 2 very long phone calls, the first call the agent refused to cancel it insisting to k...

Groovyson by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Resolved! Account

Want my sim only account checked as cant afford new increase may have to change?

Mal070756 by Level 1: Joiner
  • 207 Views
  • 2 replies
  • 0 kudos

Resolved! Voicemail messages but no voicemail

Ever since the iOS14 update I keep getting messages saying you have a new voicemail. When I go into voicemail it says you have no new messages or saved messages.

KernelPanic by Level 2: Apprentice
  • 6242 Views
  • 10 replies
  • 0 kudos