Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2 recycle

sorry if this is in the wrong section. Really not having a good time with o2 at current. had issues with missing orders but thats by the by and sorted finally. Now i went in store and upgraded my phone, and recycled my old phone. how long does it tak...

Resolved! not happy

i want to speak to a customer services person please. I am not happy with my tariff

Why carnt I log into my account

Why can I not sign into my 02 app

incorrect address and sim card xxxxxxxxxxxxxx

hi, You are swapping me from Virgin. 2 issues - one you have an old address for me. xxxxxxxxxxxxxxxxxxx and you say you have sent a SIM card. I thought with the swap it was being done remotely...So please send card to my new address xxxxxxxxxxxxxxxxx...

Delivery address

Hello! I want to buy an iPhone 15 Pro with a monthly plan. But when I want to add my home address for the Contract Information, it can’t find it. It’s (REMOVED) And I am not able to proceed with my order. Could you help me in this situation? Thank yo...

Recover account

Please help me recover my account

Phone barred

I have 2 contract phones. I lost one at the weekend and put a bar on the sun and device so there was no fraudulent transactions. I found the phone 2 hours later and called customer services to have the bar removed on the sim and the device. This has ...

Resolved! Wifi calling

Trying to turn on Wi-Fi calling and get this messageTo allow Wi-Fi calling on this account contact o2

Making calls out

why is my phone not allowing me to call out when I meant to be on an unlimited calls contract and I generally don't make calls?

Resolved! Can the local o2 store do O2 Recycle their and then and apply it to my account?

I'm really thinking of upgrading to the iPhone 14 Pro Max from my iPhone 13, or maybe waiting for the S24, or getting the S23 Ultra now. But if I do either, can O2 do the recycling in-store and apply credit right away, or do they have to send it off?...

O2

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