Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My Bill

What is the extra £2.06 for on my latest bill

Resolved! o2 won’t accept my card, is this stopping me getting a second line?

Hi, I’ve come here to ask for any help/opinions I can get! So, first of all, until about four months ago I haven’t been able to use my card on the o2 website or the automated line. I have contacted my bank to see if they are blocking o2 from authoris...

Number porting taking excessively long

I submitted a form online to have my existing (from previous supplier) number ported to my O2 account on 17th September. The form indicated that it would take approx. 2 business days to complete the port. After a week, the port had not been completed...

Resolved! Incorrect Charges for Calls received abroad

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Resolved! I want to setup my direct debit again

Hello i'm looking to setup my direct debit again but i do not want to fill out a form through online which i can't edit but is there a easier way to get it setup etc?

Resolved! Carly Roberts

I have lose my siim

Tarriff?

Why have I had a text saying that my Airtime Plan is £24.16 (not an amount I have ever paid) but when I log on to try to change it, it says £17.06. It makes no sense and it's too complicated.